Case Studies

Real outcomes from real partnerships

Showcasing how we've helped corporates, PortCos, and growth-stage businesses achieve measurable outcomes through AI and operational transformation.

Our Work

Case Studies

From large-scale insourcing transformations to revenue model pivots, margin turnarounds, and scaling with AI.

Fresh Food Retail • AI-Led Development
AI Hub Program Director

Harris Farm Markets — Enterprise AI Hub Rollout with Claude Cowork & Claude Code

Challenge
A 3,600-person family-owned Australian retailer at the forefront of an AI rollout but with no existing AI infrastructure required to roll out Anthropic's Claude platform enterprise-wide — building governance, security across 11 domains, and organisational capability while managing Board risk appetite, culture-sensitive change, and a mandate for tangible margin improvement.
Solution
Designed and directed a three-phase, ten-workstream rollout program as AI Hub Program Director. Established a dual-path deployment model (Copilot Cowork for business users, Claude Code for IT), ADKAR-aligned governance with Co-CEO sponsorship, Prompt Academy with four maturity levels, Claude projects + skills + precedent rules structures, AI-First SDLC with ~75% delivery compression.
Outcome
Structured AI Hub live across the organisation SaaS rationalisation pipeline delivering cost savings 50+ production agents Scale via AI — not FTE growth — proven as an operating principle
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Telecommunications
Interim Management — Executive General Manager

nbn — Field Strategy & Implementation

Challenge
Complex insourcing transformation: consolidating field despatch and operations from five separate outsourced service delivery partners into a single, centralised workforce operations centre.
Solution
Led the design and implementation of a new centralised workforce operations centre with modern workforce management systems, capabilities, and governance frameworks — integrating operations across five legacy vendor contracts into one unified model.
Outcome
Successful insourcing transformation and operational scale achieved. Workforce management efficiency improved, cost structure optimised, and service delivery unified.
Technology
Interim Management — Interim CEO

OMERS PortCo — Revenue Transformation

Challenge
Balance aggressive revenue growth objectives with operational scale demands and near-term cashflow improvement in a software platform PortCo managing complex go-to-market dynamics.
Solution
Rebalanced capital investment strategy, redeployed R&D resources to higher-ROI opportunities, and transitioned the revenue model toward greater recurring revenue (SaaS) to improve margin predictability and improve unit economics.
Outcome
Sustainable revenue model established. Recurring revenue growth achieved, improved cashflow generation, and platform positioned for post-exit scaling and performance.
Digital Infrastructure
Interim Management — Transformation Lead

IFM Investors — Digital Operations JV

Challenge
A JV between a IFM PortCo and a global technology partner needed operational digitisation, new business development capability, and margin recovery after initial underperformance against financial projections.
Solution
Led digitisation of core operations, implemented new business development processes and GTM playbooks, and executed a margin turnaround strategy across service delivery and platform operations.
Outcome
New business wins secured, margin decline reversed, and operational scale improved. JV positioned as strategic asset within infrastructure fund portfolio.
Blue Economy
AI Advisory

Blue Economy Startup — AI for Aquaculture

Challenge
Sustainable aquaculture startup seeking to identify viable AI use cases to support a government grant funding application and unlock new revenue streams from technology-enabled farming optimisation.
Solution
Conducted comprehensive AI use-case discovery workshop and identified four high-impact, fundable use cases: smart feeding optimisation (cost and yield), disease detection (preventing mortality), biomass estimation (harvest planning), and water purity monitoring (regulatory compliance).
Outcome
All four use cases funded by government grant. AI technologies deployed into farming operations, enabling optimised feeding, early disease prevention, and elimination of invasive water testing protocols.
BlueTech
Advisory & Mentoring

Blue Economy ClimAccelerator — Pacific Islands

Challenge
Supporting a cohort of ocean and maritime entrepreneurs across Pacific Island nations developing sustainable blue economy solutions — connecting them to funding, scale expertise, and investor networks.
Solution
Provided strategic advisory services to portfolio entrepreneurs, mentored business model development and operational scaling, curated investor connections across impact, VC, and blended-finance networks, and facilitated knowledge-sharing across the cohort.
Outcome
Eight entrepreneurs connected to investment partners, three closed seed funding rounds, and cohort reached combined pre-revenue valuation of $45M. Sustainable maritime solutions scaling across the Pacific.

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